The Support You need,
For the Cause you Love

WordPress monthly support for World Changers

We take care of wordpress so you can get back to changing the world.

Life is too short

Don't waste it struggling with your website, your cause is way too important!

A Secure Website

We keep your website safe, bug-free and back it up regularly, so you never have to worry about it.

We're there for you

Need help?  Just let us know and we will get right on it.  We're there when you need us.

Trying to make a difference in the world but struggling with your WordPress website?
We are here to help.. with WordPress that is.

We focus on nonprofits, NGO's, social entrepreneurs... or anyone that is looking to change the world.

We take care of everything WordPress so you can get back to doing what you do best.... changing the world.

Ready to get started?

Choose Your Plan
  •    All Basic Features (See below)  
    Every one of our support plans includes tons of features including updates, backups, security monitoring, etc. See below for everything you get on ALL of our plans.
  •    Support Tickets  
    A "support ticket" is any support task that takes us 30 minutes or less to compelete. Not sure how long a task will take? Open a ticket and we can figure it out together. More info on what a "support ticket" includes in the FAQ below.
  •    Reduced Rate for additional work  
    Need additional help or custom website development work? No problem at all. Our support plans include a discounted hourly rate of $100/hr (Normally $125).
  •     Online WordPress Video Training  
    All plans also come with online video training loaded directly into your WordPress Dashboard. Forget hour to resize an image, install a plugin, update your menu, etc.? No problem at all, just watch one of the over 70+ videos and learn on the spot.
  •    Uptime Monitoring
    With our Uptime Monitoring, we will know the second your website is offline or having an issue. This means we can have it fixed and back up before your you or your visitors even notice.
  •    Malware Cleanup / Repair  
    If for some reason your site does get infected with malware or hacked, we will clean it, repair it and have back to new ASAP. Total peace of mind.
  •    Online Donations  
    If you don't currently have a way to take online donations, we can set you up with an online donation form that meets your needs. Making it easy for your supporters to donate online.
  •    eCommerce  
    Selling products or services online using eCommerce or a shopping cart? No problem. We can support your eCommerce needs on our Premium and World Changer plans (Up to 20 products included.)
  •    2 Hours of Dev Time Per Month  
    Looking to get custom website development on a monthly basis? Have more advanced needs than what a typical support ticket includes? Our World Changer plan includes 2 hours of website development EVERY month ($200 value)
  •    1:1 Coaching / Strategy  
    Our World Changer plan also includes 1:1 Coaching. We hop on a call every month to discuss your site, your goals, and how best to accomplish those goals. Also included sn unlimited email coaching. Have a question or want feedback on an email you are planning to send? Let us know and we can provide feedback and suggestions. Of course, we can then use your customer website development hours to do the work.
  •    Priority Support
  •    After Hours Emergency Support  
    Normal support hours are Monday - Friday 8am to 7pm CT. After Hours Emergency Support for our World Changer package includes evening and weekend support for critial site issues.

Starter

$97/ month
  • 3 tickets per month  
    You may open 3 support tickets per month. Anything that takes us 30 minutes or less to do.
  • 24 hour response  
    We will respond and begin work on your issue within 24 hours. Monday - Friday from 8am to 7pm Central Time.

Premium

$147/ month
  • Unlimited, 1 at a time  
    You can open an unlimited number of support tickets, but they must be opened one at a time
  • 8 hour response  
    We will respond and begin work on your issue within 8 hours. Monday - Friday from 8am to 7pm Central Time.

World Changer

$497/ month
  • Unlimited, 3 at a time  
    You can open an unlimited number of support tickets, and you can submit 3 at a time
  • 4 hour response  
    We will respond and begin work on your issue within 4 hours, including the After Hours Emergency Support

All of Our Plans Include:

  • Support Tickets
    A support ticket is any job that takes us 30 minutes or less to complete.
  • WordPress Updates
    We keep your WordPress up-to-date and secure. Keeping you safe from one of the most common security issues with WordPress.
  • Plugin Updates
    We safely update your plugins to the latest versions, and if there are issues we roll back to the previous version and figure out what is wrong.
  • Daily Offsite Backups
    Daily backups of your site stored in the cloud for easy restoring. It's not a matter of IF but WHEN you will need a backup, let us take care of it for you.
  • Security Monitoring
    We monitor your sites security for any potential vulnerabilities or threats.
  • Site Optimizations
    We scan your site performance, perform optimizations and give recommendations to ensure your site is running fast and smooth.
  • Premium Plugins
    As WordPress Developers we have access to tons of plugins that you would normally have to pay for. Our clients get them for free. All part of the benefit of being a member of our community.
  • Monthly Office Hours
    Have questions, want to ask us what we think about a plugin or website strategy? Join us for our "members only" office hours to discuss it all.
  • Monthly Webinars / Trainings
    Looking for the most up to date strategies and tactics? Join us for our monthly webinars where we share what is working now and how you can maximize your online presence.

Ways we make your life easier

Here are just a few examples of how we can help:

Ongoing Support

This is the BIG ONE!
Unlimited small jobs (30 min. or less).  
Need help with something not covered in the items above?  
No problem.  Just submit a request and we will get to work on it ASAP.

Automated Offsite Backups

Secure Automated Cloud Backups that can be restored immediately.  You an select Weekly or Daily backups for total piece of mind.

Security

Worried your site will get hacked?  We harden your instance of WP and continuously scan for threats, and even fix them if something does happen.

Speed Improvements

Reduce your page loading time, bounce rate and search engine optimization with our performance and speed improvements.

Search Engine Optimization

Increase your search engine traffic with training, plugins and an annual Search Engine Optimization (SEO) audit.

Training

All members get a full library of WordPress training videos as well as monthly live webinars on all things WordPress and website.

Design Tweaks

Align your brand with your theme by updating colors, images, logos, fonts, or anything else you can think of.

WordPress and Plugin Updates

Save you time and hassle by keeping all of your plugins and WordPress itself updated with the latest versions.  This is also the best way to protect your site against hackers!

Best Practices

We research and test all of the latest tools and best practices to help you fully optimize your website and your visitors experience.  We will review your site and provide training and suggestions on how we can improve it together.

Support via Inbox

No log-ins, passwords
or ticket numbers!

All of our support happens right in your email inbox.  Just email us and you're done.  When it's ready we'll email you back!

HOW IT WORKS

We start by fully auditing your current site and making improvements - adding backup, security measures, site speed improvements and more. Once your site is secured and cleaned up we provide you a detailed Website Audit on the work we did and give you some ideas for further improvement.

Now for the best part.  We are here for you, on call to fix any small issues you request and to always be looking for ways to improve your site overall.

Here is how the support works:
(As Easy as 1, 2, 3)

1. Submit Your Request Via Email

A "request" can be any small WordPress job that takes us 30 min. or less to complete - a question, an update, fixing a bug, HTML or CSS updates, etc.

2. We Finish the Job Within 48 Hours

(Usually much quicker)

Our #1 priority is to fix your issues as soon as possible and wow you with our support.  

3. You Get Back to Changing the World

Just submit your Request and then don't worry about it.  You can get back to being a World Changer and we will let you know as soon as the request is completed... then you can submit another!

Common Ongoing Support Tasks Include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, cleaning up CSS issues, general WP questions and assistance, etc. Or anything else that takes us less than 30 min! (would probably take you way more than 30 min!)

Ready to get started?

Choose Your Plan
  •    All Basic Features (See below)  
    Every one of our support plans includes tons of features including updates, backups, security monitoring, etc. See below for everything you get on ALL of our plans.
  •    Support Tickets  
    A "support ticket" is any support task that takes us 30 minutes or less to compelete. Not sure how long a task will take? Open a ticket and we can figure it out together. More info on what a "support ticket" includes in the FAQ below.
  •    Reduced Rate for additional work  
    Need additional help or custom website development work? No problem at all. Our support plans include a discounted hourly rate of $100/hr (Normally $125).
  •     Online WordPress Video Training  
    All plans also come with online video training loaded directly into your WordPress Dashboard. Forget hour to resize an image, install a plugin, update your menu, etc.? No problem at all, just watch one of the over 70+ videos and learn on the spot.
  •    Uptime Monitoring
    With our Uptime Monitoring, we will know the second your website is offline or having an issue. This means we can have it fixed and back up before your you or your visitors even notice.
  •    Malware Cleanup / Repair  
    If for some reason your site does get infected with malware or hacked, we will clean it, repair it and have back to new ASAP. Total peace of mind.
  •    Online Donations  
    If you don't currently have a way to take online donations, we can set you up with an online donation form that meets your needs. Making it easy for your supporters to donate online.
  •    eCommerce  
    Selling products or services online using eCommerce or a shopping cart? No problem. We can support your eCommerce needs on our Premium and World Changer plans (Up to 20 products included.)
  •    2 Hours of Dev Time Per Month  
    Looking to get custom website development on a monthly basis? Have more advanced needs than what a typical support ticket includes? Our World Changer plan includes 2 hours of website development EVERY month ($200 value)
  •    1:1 Coaching / Strategy  
    Our World Changer plan also includes 1:1 Coaching. We hop on a call every month to discuss your site, your goals, and how best to accomplish those goals. Also included sn unlimited email coaching. Have a question or want feedback on an email you are planning to send? Let us know and we can provide feedback and suggestions. Of course, we can then use your customer website development hours to do the work.
  •    Priority Support
  •    After Hours Emergency Support  
    Normal support hours are Monday - Friday 8am to 7pm CT. After Hours Emergency Support for our World Changer package includes evening and weekend support for critial site issues.

Starter

$97/ month
  • 3 tickets per month  
    You may open 3 support tickets per month. Anything that takes us 30 minutes or less to do.
  • 24 hour response  
    We will respond and begin work on your issue within 24 hours. Monday - Friday from 8am to 7pm Central Time.

Premium

$147/ month
  • Unlimited, 1 at a time  
    You can open an unlimited number of support tickets, but they must be opened one at a time
  • 8 hour response  
    We will respond and begin work on your issue within 8 hours. Monday - Friday from 8am to 7pm Central Time.

World Changer

$497/ month
  • Unlimited, 3 at a time  
    You can open an unlimited number of support tickets, and you can submit 3 at a time
  • 4 hour response  
    We will respond and begin work on your issue within 4 hours, including the After Hours Emergency Support

All of Our Plans Include:

  • Support Tickets
    A support ticket is any job that takes us 30 minutes or less to complete.
  • WordPress Updates
    We keep your WordPress up-to-date and secure. Keeping you safe from one of the most common security issues with WordPress.
  • Plugin Updates
    We safely update your plugins to the latest versions, and if there are issues we roll back to the previous version and figure out what is wrong.
  • Daily Offsite Backups
    Daily backups of your site stored in the cloud for easy restoring. It's not a matter of IF but WHEN you will need a backup, let us take care of it for you.
  • Security Monitoring
    We monitor your sites security for any potential vulnerabilities or threats.
  • Site Optimizations
    We scan your site performance, perform optimizations and give recommendations to ensure your site is running fast and smooth.
  • Premium Plugins
    As WordPress Developers we have access to tons of plugins that you would normally have to pay for. Our clients get them for free. All part of the benefit of being a member of our community.
  • Monthly Office Hours
    Have questions, want to ask us what we think about a plugin or website strategy? Join us for our "members only" office hours to discuss it all.
  • Monthly Webinars / Trainings
    Looking for the most up to date strategies and tactics? Join us for our monthly webinars where we share what is working now and how you can maximize your online presence.

Frequently Asked Questions

Questions? Look for the answer below or contact us directly.

I don't have a WordPress site yet. Can you set one up for me?

Most definitely. Learn more about our Website Development services or contact us directly with any questions you might have.

Will you support more than one site?

Our monthly support plans are designed to support one website per plan. If you have more than one website you can sign up for a separate plan for each website.

This sounds too good to be true... How can you provide unlimited support for monthly clients?

We're good people and we have found our monthly clients to be good people as well.  We focus on "small jobs", those requiring 30 min. or less. We also strive to support a reasonable number of tasks per client knowing that some months you may have more or less than our other clients. We will also let you know if you are stretching the friendship and will come up with a plan to move forward.

What does "unlimited support" really mean?

It means you can submit as many requests as you like in a month, but they must be submitted one by one. For example, you submit a task, we complete it, then you may submit another task.

I am not sure if my job is a small job or not, what should I do?

If it feels like it's a small job, then go ahead and submit a request.  If it is a small job, then we will fix it up for you right away.  If it looks like it might fall outside of the 30 min. limit then we will let you know and try to work with your to break it up into smaller jobs so it may still fit in the limits.  Sound fair?

How long does a task take to complete?

We complete tasks within 2 business days, most within 24 hours.  If you request a task over the weekend we generally take care of it on Monday but if it's an emergency we can jump on it right away if needed.

Are there limits to the tasks Trisummit Solutions will do?

To ensure the happiness of ALL of our clients, we focus on small fixes and jobs.  This means that any task that would take us 30 min. or less are in scope, and larger more complex tasks are out of scope.  If you need us to complete a larger task we will work with you to break it down into smaller chunks to fall within the limit, or we may be able to squeeze in a larger task as an infrequent favor.  Like we said, we are good people and have found our monthly clients to be good people as well... so we can probably work it out.

What if I just have a single job I need help with and don't want a monthly plan?

Not to worry, you can always order a single one-off 30 min. job for $79. Of course we think you would be crazy to do that when you can get a ton more done on your site by purchasing a monthly plan.. but hey, it's totally up to you.

I'm thinking about signing up... when will you solve my problem?

After signing up we will need to get your login information and do a quick site check to make sure we can connect and activate your account.  Once this is done you can submit your first request and our team will begin working on it right away.

Do I have to commit to a contract?

No.  Our monthly service is billed using recurring monthly charges on your credit card.  There are no long term contracts to sign, set up fees or cancellation fees.  Our clients retain us month over month because we provide an amazing service and we prove it every month.

Can you help if my site gets hacked?

We'll do everything we can to fix the hack and get you back up and running ASAP, even if it means going outside of the official scope of 30 minute jobs.

If I want to cancel how do I do that?

Simply open a request and we'll take care of you right away.  We will be very sad and miss you terribly, but as we said there are no long term contracts forcing you to stay.

Do you offer a money back guarantee?

Yes.  If you are not 100% satisfied with our service in the first 30 days we will refund your subscription.  If it is beyond the first 30 days, you can cancel your service at any time and you will not be billed for the next month.  No long term contracts, no tricks.

Why did you start Trisummit Solutions?

This may make us some enemies in the web development community but here goes...

 

We are sick and tired of so called "web professionals" holding their clients hostage after building them a website. You may be in this situation now. You had someone build you a site and now anytime you want to make a change or an update they charge you $100's of dollars and/or don't get back to you for weeks at a time. Well, this ends NOW! (Check out this blog post for the longer version)

We have spent our entire careers working in the public sector or supporting people and organizations to have a larger impact in the world through the use of technology. Now we are helping them break the shackles of shady "web developers".

Let Tech Freedom reign for all World Changers!

Looking to change the world? We can help.

Can we send you cool stuff?

Can we send you cool stuff?

Every month we send out tips, tricks, tactics and strategies to help you do more online.  Join our list of World Changers and help us change the world.

And.. you are IN! Keep your eyes peeled for our next email, and please let us know what content you would like to see in future emails. Thanks.