The Support You need,
For the Cause you Love

WordPress monthly support for World Changers

We take care of wordpress so you can get back to changing the world.

Life is too short

Don't waste it struggling with your website, your cause is way too important!

A Secure Website

We keep your website safe, bug-free and back it up regularly, so you never have to worry about it.

We're there for you

Need help?  Just let us know and we will get right on it.  We're there when you need us.

Trying to make a difference in the world but struggling with your WordPress website?
We are here to help.. with WordPress that is.

We focus on nonprofits, NGO's, social entrepreneurs... or anyone that is looking to change the world.

We take care of everything WordPress so you can get back to doing what you do best.... changing the world.

Ways we make your life easier

Here are just a few examples of how we can help:

Ongoing Support

This is the BIG ONE!
Unlimited small jobs (30 min. or less).  
Need help with something not covered in the items above?  
No problem.  Just submit a request and we will get to work on it ASAP.

Automated Offsite Backups

Secure Automated Cloud Backups that can be restored immediately.  You an select Weekly or Daily backups for total piece of mind.

Security

Worried your site will get hacked?  We harden your instance of WP and continuously scan for threats, and even fix them if something does happen.

Speed Improvements

Reduce your page loading time, bounce rate and search engine optimization with our performance and speed improvements.

Search Engine Optimization

Increase your search engine traffic with training, plugins and an annual Search Engine Optimization (SEO) audit.

Training

All members get a full library of WordPress training videos as well as monthly live webinars on all things WordPress and website.

Design Tweaks

Align your brand with your theme by updating colors, images, logos, fonts, or anything else you can think of.

WordPress and Plugin Updates

Save you time and hassle by keeping all of your plugins and WordPress itself updated with the latest versions.  This is also the best way to protect your site against hackers!

Best Practices

We research and test all of the latest tools and best practices to help you fully optimize your website and your visitors experience.  We will review your site and provide training and suggestions on how we can improve it together.

Support via Inbox

No log-ins, passwords
or ticket numbers!

All of our support happens right in your email inbox.  Just email us and you're done.  When it's ready we'll email you back!

HOW IT WORKS

We start by fully auditing your current site and making improvements - adding backup, security measures, site speed improvements and more. Once your site is secured and cleaned up we provide you a detailed Website Audit on the work we did and give you some ideas for further improvement.

Now for the best part.  We are here for you, on call to fix any small issues you request and to always be looking for ways to improve your site overall.

Here is how the support works:
(As Easy as 1, 2, 3)

1. Submit Your Request Via Email

A "request" can be any small WordPress job that takes us 30 min. or less to complete - a question, an update, fixing a bug, HTML or CSS updates, etc.

2. We Finish the Job Within 48 Hours

(Usually much quicker)

Our #1 priority is to fix your issues as soon as possible and wow you with our support.  

3. You Get Back to Changing the World

Just submit your Request and then don't worry about it.  You can get back to being a World Changer and we will let you know as soon as the request is completed... then you can submit another!

Common Ongoing Support Tasks Include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, cleaning up CSS issues, general WP questions and assistance, etc. Or anything else that takes us less than 30 min! (would probably take you way more than 30 min!)

Ready to get started?

Frequently Asked Questions

Questions? Look for the answer below or contact us directly.

I don't have a WordPress site yet. Can you set one up for me?

Most definitely. Learn more about our Website Development services or contact us directly with any questions you might have.

Will you support more than one site?

Our monthly support plans are designed to support one website per plan. If you have more than one website you can sign up for a separate plan for each website.

This sounds too good to be true... How can you provide unlimited support for monthly clients?

We're good people and we have found our monthly clients to be good people as well.  We focus on "small jobs", those requiring 30 min. or less. We also strive to support a reasonable number of tasks per client knowing that some months you may have more or less than our other clients. We will also let you know if you are stretching the friendship and will come up with a plan to move forward.

What does "unlimited support" really mean?

It means you can submit as many requests as you like in a month, but they must be submitted one by one. For example, you submit a task, we complete it, then you may submit another task.

I am not sure if my job is a small job or not, what should I do?

If it feels like it's a small job, then go ahead and submit a request.  If it is a small job, then we will fix it up for you right away.  If it looks like it might fall outside of the 30 min. limit then we will let you know and try to work with your to break it up into smaller jobs so it may still fit in the limits.  Sound fair?

How long does a task take to complete?

We complete tasks within 2 business days, most within 24 hours.  If you request a task over the weekend we generally take care of it on Monday but if it's an emergency we can jump on it right away if needed.

Are there limits to the tasks Trisummit Solutions will do?

To ensure the happiness of ALL of our clients, we focus on small fixes and jobs.  This means that any task that would take us 30 min. or less are in scope, and larger more complex tasks are out of scope.  If you need us to complete a larger task we will work with you to break it down into smaller chunks to fall within the limit, or we may be able to squeeze in a larger task as an infrequent favor.  Like we said, we are good people and have found our monthly clients to be good people as well... so we can probably work it out.

What if I just have a single job I need help with and don't want a monthly plan?

Not to worry, you can always order a single one-off 30 min. job for $79. Of course we think you would be crazy to do that when you can get a ton more done on your site by purchasing a monthly plan.. but hey, it's totally up to you.

I'm thinking about signing up... when will you solve my problem?

After signing up we will need to get your login information and do a quick site check to make sure we can connect and activate your account.  Once this is done you can submit your first request and our team will begin working on it right away.

Do I have to commit to a contract?

No.  Our monthly service is billed using recurring monthly charges on your credit card.  There are no long term contracts to sign, set up fees or cancellation fees.  Our clients retain us month over month because we provide an amazing service and we prove it every month.

Can you help if my site gets hacked?

We'll do everything we can to fix the hack and get you back up and running ASAP, even if it means going outside of the official scope of 30 minute jobs.

If I want to cancel how do I do that?

Simply open a request and we'll take care of you right away.  We will be very sad and miss you terribly, but as we said there are no long term contracts forcing you to stay.

Do you offer a money back guarantee?

Yes.  If you are not 100% satisfied with our service in the first 30 days we will refund your subscription.  If it is beyond the first 30 days, you can cancel your service at any time and you will not be billed for the next month.  No long term contracts, no tricks.

Why did you start Trisummit Solutions?

This may make us some enemies in the web development community but here goes...

 

We are sick and tired of so called "web professionals" holding their clients hostage after building them a website. You may be in this situation now. You had someone build you a site and now anytime you want to make a change or an update they charge you $100's of dollars and/or don't get back to you for weeks at a time. Well, this ends NOW! (Check out this blog post for the longer version)

We have spent our entire careers working in the public sector or supporting people and organizations to have a larger impact in the world through the use of technology. Now we are helping them break the shackles of shady "web developers".

Let Tech Freedom reign for all World Changers!

Looking to change the world? We can help.

Can we send you cool stuff?

Can we send you cool stuff?

Every month we send out tips, tricks, tactics and strategies to help you do more online.  Join our list of World Changers and help us change the world.

And.. you are IN! Keep your eyes peeled for our next email, and please let us know what content you would like to see in future emails. Thanks.